Purpose
To set out the policy and standard controls for refunds of payments made to the Visionary Pro Digital.
Refund Request
A request for a refund can be made by contacting us via email at finance@visionary.digital or phone at 1-242-602-0840.
When requesting a refund via email, the customer is required to provide the relevant invoice or reference number, company name, date of the transaction, proof of payment and reason for the refund request.
All requests must be made within six (6) months.
Refund of Payment
If the refund request is approved, payment will be made within 15-30 business days. The customer can elect to have payment made via wire transfer by providing the necessary bank details.
If the refund request is not approved, the payment will be displayed as a credit on the respective account.